Are you insured?

Yes, Events by A&O is a fully insured company. Although we are insured, we still emphasize that there is responsible and suitable adult supervision at all times during your event. It is the hosts responsibility to have an appropriate ratio of children on equipment to the number of adult supervision. All customers will sign a liability waiver prior to the event to acknowledge understanding that under no circumstances will Events By A&O be held to suit any claims. 

How long does Events By A&O need for set up/break down?

We require two hours to set up prior to an event and one hour for breakdown after an event. It is your responsibility to make sure there is someone present prior to the event for set up and to make sure if the event is taking place at a venue, park, location that is not your own that they are aware and agree to this. The set up and break down time is not included in your event timing. Failure to provide the required set up and break down time will potentially lead to set up spilling over into your event timing (there will be no reimbursement for this). 

If your event requires us to climb stairs, walk long distances, etc., this needs to be brought to our attention prior to the event. This will also require additional set up and break down time. If this is not mentioned prior to the event and agreed upon, there will be a $100 charge taken from your security deposit and potential spill over time into your event. 

Is there a delivery fee? Set up fee?

We offer free delivery within a 15-mile radius from zip code 08560 in Mercer County. Locations outside of 15 miles will have a delivery fee of $4 per mile. We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take an hour depending on the package; this is not included in your booked time. Please take this into account when booking venue times. Also please ensure easy access to the venue for unloading and loading of the soft play equipment. Any restrictions (lack of free parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee. Any parking fees will be deducted from your security deposit or billed to you if security deposit is exceeded. 

What if there is damage to the Equipment during my event?

If our equipment is damaged due to circumstances that are preventable or negligence, the charges will be taken out of your security deposit or charged to you if your security deposit is exceeded.

Teepees: Under no circumstances should there be glitter, silly string, slime, messy foods, colored beverages, sharp objects, sand, etc., near or inside the teepees. There will be a $10 charge per mark, stain, scratch, etc.

Soft Play: Under no circumstances should there be food, drinks, glitter, paint of any kind, silly string, writing utensils, sand, dirt, confetti, sharp objects, etc., anywhere near the soft play. There will be a $10 charge per mark/scratch/stain/ dent that occurs during your event. All balls must be returned to the ball pit by the time of breakdown. There will be a $15 charge for 15 or more balls that are outside of the soft play arena.

What do I need to have ready if my event is outside? What if it rains?

If there is snow or inclement weather that prevents your party from happening, we will provide a 100% credit towards rescheduling your event (the event must keep the same theme). If your party is still happening and we are unable to travel to you due to unsafe weather, we will provide you with a 100% credit towards rescheduling your event. 

Teepees: teepees are recommended for indoor use only. If you are looking for an outdoor set up, it will be your responsibility to have a tarp/carpet/ turf/ etc., set up so that the teepees and mattresses can safely be put up. Failure to do this will result in us being unable to set up your event and no refund. This must be confirmed atleast 1 month prior to your event. 

Soft Play: Outdoor set up requires a shaded area or a party tent that will cover the required space for the soft play set up. The soft play cannot be set up in direct sunlight as it will ruin the equipment and gets too hot for children. It is also required that the ground is dry, flat, and clear of dirt, glass and debris of any kind. We do not set up on dirt or sand. We do not set up on a hill or ground that is not completely flat. If we arrive to a location that is not suitable for us, you will not be refunded and we will not be able to set up the soft play. If equipment set up requires stairs, or long distances from loading zones (large properties, parks, etc.) a $100 fee will be deducted from your security deposit or billed to you if your security deposit is exceeded. 

What ages do you accommodate?

Soft play is for children 6 months old to 6 years old. It is at the discretion of the adult to determine if babies should engage in soft play. Adult supervision must be present at all times. 

Teepee rentals are for all ages. Each tent fits a twin size air mattress that holds up to 130 pounds. Teepees are not recommended for children under 5 years old.

How much space is required for set up?

Soft play requires a minimum of a 10ft x 10ft space for the basic package and a 14ft x 14ft space for the gold or platinum package. Failure to provide the needed space will result in a non refundable smaller set up. We are happy to accommodate any space that you have- just ask! 

Teepees require 4.5ft x 4.5ft per tent. Depending on the amount of tents you have will determine how much space is needed. Failure to provide the needed space will result in a non refundable smaller set up.

How do you clean your equipment?

After each use, all items are thoroughly wiped down and sanitized and all teepee linens are immediately laundered. Each item is sanitized to ensure safety to our guests.

Do you stay and host the party?

After we set up, we leave so you can enjoy the event. You are required to supervise children at all times. We will come back to break down and remove all equipment after the party.  

What type of payment do you accept?

We accept Venmo, cash and check.